These rules of purchase / sale of goods, Manohobis.com, below are full conditions applicable to both you (the buyer) and Manohobis.com (acting on the basis of Tomas Kairys’ individual activity, certificate No. 1034736, hereinafter referred to as Mamohobis.com, the seller) set.
1. General provisions
1.1. These Rules of Purchase / Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases the goods by Manohobis.com e-mail. in the store.
1.2. The Seller reserves the right to change, amend or supplement these rules at any time, taking into account the requirements established by law. The buyer is informed of any changes by Manohobis.com e-mail. store website. When a buyer purchases Manohobis.com e-mail. the Store is subject to the Rules in force at the time of placing the order.
1.3. Buy email in the store has the right to:
1.3.1. Active natural persons, ie persons who have reached the age of majority and whose legal capacity is not restricted by court order;
1.3.2. Minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they can dispose of their income independently;
1.3.3. Legal entities;
1.3.4. Authorized representatives of all the above persons.
1.4. When approving the rules, the seller also guarantees that in accordance with 1.3. point, the Buyer has the right to buy goods at manohobis.com.
1.5. The Agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer manohobis.com e-mail. After creating a shopping cart in the store, indicating the delivery address, choosing the payment method and getting acquainted with the Seller’s rules, click the “Confirm order” button (see item 5 “Ordering goods, prices, payment procedure, terms”).
1.6. Each contract concluded between the Buyer and the Seller is stored in the manohobis.com database also, in paper format, in the company’s e-commerce department.
2.1. Order goods manohobis.com e-mail In the store the buyer can:
2.1.1. By registering on Manohobis.com e-mail in the store – by entering the data requested in the registration;
2.1.2. Without registering at Manohobis.com in the store.
2.2. Buyer when ordering goods 2.1. In the manner provided for in the Rules, the relevant information fields provided by the Seller must indicate the Buyer’s personal data necessary for the proper execution of the order: name, surname, exact delivery address, telephone number and e-mail. email address.
2.3. By approving these rules, the Buyer agrees that 2.2. The Buyer’s personal data provided in point 1 would be processed by manohobis.com e-mail sales of goods / services. in-store, for Seller Performance Analysis and Direct Marketing purposes.
2.4. By agreeing that the Buyer’s personal data will be processed in the Seller’s e-mail for the sale of goods / services. for the purpose of the store, the Buyer also agrees that the e-mail specified by the Buyer information messages necessary for ordering the goods would be sent to the e-mail address and telephone number.
2.5. The buyer, by registering on Manohobis.com e-mail in the store and when ordering goods, undertakes to store and not disclose login details to anyone.
2.6. The Buyer agrees that the personal data he voluntarily provides in the registration form will be processed in accordance with these rules.
2.7. The buyer has the right to access his personal data and the right to demand the correction of incorrect, incomplete, inaccurate personal data, block or delete by writing an e-mail. email email@example.com or by calling +37066622028. In this case, the seller must immediately comply with the buyer’s request no later than within 2 working days.
2.8. The buyer has the right to receive information on the sources and sources of his personal data, the purpose for which they are processed, the recipients to whom the data are provided and have been provided for at least the last year.
2.9. The buyer has the right to request the rectification, destruction of his personal data or the suspension, except for storage, of the processing of his personal data when the data is processed in violation of the provisions of the law.
2.10. The Data Controller recognizes and respects the right to privacy of every Buyer who makes a Registration in the Manohobis.com online store. The Data Controller collects and uses the Buyer’s personal data (name or surname, address, telephone number, e-mail address and other information specified in the online store registration form) for the processing of orders for goods or services or for the fulfillment of other contractual obligations. By placing an order or registering, the Customer agrees with the rules of purchase and sale of goods, which 2.3. stipulates that by approving these rules, the Buyer agrees that the personal data provided by the Buyer will be processed for the purposes of sales of goods and services in the Manohobis.com online store, analysis of the Seller’s activities and direct marketing. This also includes the sending of promotional and informational messages, the registering Buyer agrees to receive newsletters and similar material, which the Buyer has the full right to refuse.
2.11. The Data Controller undertakes not to disclose the Buyer’s personal data to third parties, except for the Data Controller’s partners providing delivery of goods or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
2.12. Personal data is processed using secure measures to protect the data from unlawful destruction, disclosure or other unlawful acts.
2.13. Personal data that has consented to their data being used for direct marketing purposes is stored in an active database and used for 2 years for direct marketing purposes. Buyer data is stored for 2 years from the last purchase. After this deadline, the customer data is (automatically) destroyed. The automatic destruction of personal data is supervised by the responsible person.
3. Buyer’s rights and obligations
3.1. The buyer has the right to purchase goods by Manohobis.com e-mail. store these Rules and other e-mails. in the order specified in the information sections of the store.
3.2. The buyer has the right to cancel the contract of purchase / sale of goods with Manohobis.com e-mail. in the store, notifying the Seller in accordance with the instructions in accordance with Clause 8 of these Rules – return of goods and money, not later than within 14 (fourteen) working days from the date of delivery, except in cases when the contract can not be canceled according to the laws of the Republic of Lithuania Center ”on the website https://www.vārtojucentras.lt/istatymas.php?id=1038,“ Peculiarities of Return and Exchange of Non-Food Goods ”Item 18.).
3.3. Rules 3.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or their appearance has not substantially changed, nor has it been used.
3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform the Seller about it by the means of communication specified in the “Contacts” section (phone / e-mail).
3.7. Buyer using Manohobis.com e-mail agrees with these Purchase and Sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Seller’s rights and obligations
4.1. The Seller undertakes to create all conditions for the Buyer to properly use the Manohobis.com e-mail. store services.
4.2. If the Buyer tries to damage the Seller’s Manohobis.com email. for the stability and security of the operation of the store or in violation of its obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s access to e-mail. in the store or in exceptional cases to cancel the registration of the Buyer.
4.3. The Seller undertakes to respect the Buyer’s right to privacy of the Buyer’s personal information specified in the Manohobis.com e-mail. store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering goods, prices, payment procedure and terms.
5.1. Manohobis.com el. in the store The buyer can buy 24 hours a day, 7 days a week, unless this e-mail. the store is not available due to technical work.
5.2. The Agreement enters into force from the moment when the Buyer clicks the “Confirm order” button, and upon receipt of the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer. by mail.
5.3. Product prices Manohobis.com e-mail in the store and in the completed order are indicated in euros.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Payment can be made using Swedbank, Seb, Luminor, Citadele and Šiauliai Bankas electronic banking services. Payments are possible in the euro currency. Payments are processed through the MakeCommerce.lt payment platform.
5.5. The buyer, who has chosen the services of payment by bank transfer, undertakes to pay for the goods immediately, because only after receiving the payment for the goods, the shipment of goods begins to be formed and the term for sending the goods begins to run.
5.6. The seller issues an electronic version of the invoice to the buyer, the pre-invoice version specified in the e-mail. mail received immediately after order confirmation. The final invoice is issued after payment, the paper version of such invoice is delivered together with the goods, the electronic version is sent by e-mail. by mail.
6. Delivery of goods
6.1. The buyer has responsibility to pay for shipping cost
6.1.2. Standard delivery price in Lithuania starts from 2.49 € and other EU countries starts from 4.99 €.
6.1.3. Delivery to shipping points costs from 2.49 €.
6.2. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.3. The buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Buyer shall not be entitled to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.4. All goods are delivered by Omniva, DPD and the Lithuanian Post Service to the address indicated in your order information.
6.5. At the customer’s request, in order to receive the goods urgently, the customer must contact the Seller and discuss additional delivery methods. For an additional fee, the goods can be delivered by the seller, bus parcel services, etc. To receive the goods in other ways, please contact the customer service department:
6.6. It is not possible to indicate the specific hours when the order is delivered to the courier (except for the cases when the Buyer additionally agrees with the Seller on delivery in accordance with Clause 6.5 of these Rules).
6.7. The preliminary delivery time in days is indicated in the description of each item.
6.8. The Seller sends the goods to the Buyer within 1-3 working days. These deadlines are preliminary and do not apply in cases when the required goods are not in the Seller’s warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
6.9. Ordered goods are always delivered in one shipment.
6.10. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
6.11. Seller is liable for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.
6.12. During the delivery of the goods, you must check the external condition of the shipment while the courier is still present. If at least the slightest violation of the consignment is observed, it is necessary to write comments on the violations of the consignment or refuse to accept the consignment.
6.13. Upon acceptance of the consignment and signing of the manifest without comments, the consignment is considered to be of good quality, in which case claims for external damage to the goods will no longer be accepted. In any case, the product warranty obligations remain in effect.
6.14. The Buyer must in all cases immediately inform the Seller if the consignment is presented in a damaged package, if the consignment contains unordered goods or their incorrect quantity, incomplete goods.
6.15. In all cases, if the buyer notices any damage to the packaging during delivery, he must indicate his remarks in the delivery document submitted by the courier or draw up a separate report on these damage. The Buyer must do this in the presence of a courier. Failure to do so shall release the Seller from liability against the Buyer for damage to the goods related to packaging damage, which the Buyer did not indicate in the courier’s delivery document.
6.16. For delivery of goods outside Lithuania, please contact us by e-mail firstname.lastname@example.org regarding delivery terms and price, we will write to you personally.
6.17. We will contact you personally when delivering the parcel to the Curonian Spit.
7. Return and exchange of goods and / or money
7.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy of the Republic of Lithuania 2001. June 29 by order no. 217 “On Approval of the Rules of Return and Exchange of Items” approved by the Rules of Return and Exchange of Items, except in cases when the contract cannot be terminated according to the laws of the Republic of Lithuania (when the contract is concluded //www.vārtojucentras.lt/istatymas.php?id=1038, “Peculiarities of return and exchange of non-food goods” in item 18.). In all cases, the money for the returned goods is transferred only to the payer’s bank account.
7.2. In order to return the product (s) in accordance with Article 7.1. the Buyer may do so within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer by filling in and sending to the Seller a free form for returning the goods.
7.2.1. The return form must be completed and actually signed, the form must contain true and valid data. Failure to provide such information, completion or signing of the form will not be accepted.
7.2.2. The return form must be sent to the customer service e-mail properly. email email@example.com and wait for service specialists to contact you (up to 2 days). The subject of the e-mail must indicate “Return of Goods” and your four-digit order number, for example: Return of Goods 1234. The order number is provided in the invoice, as well as in the e-mails related to the order. in letters, short messages.
7.2.3. The money is returned to the bank account no later than within 14 working days, this term is calculated from the day the goods are returned to the warehouse.
7.2.4. Returns and / or exchanges of defective goods are free of charge. Return of quality goods is carried out at the expense of the buyer. The goods must be unused, with labels, unopened packaging. The condition of the returned goods is checked if the returned goods are of good quality. The standard fee for the transportation of goods in Lithuania (€ 2.99) is deducted from the returned amount.
7.2.5. The buyer undertakes to pack the transported goods properly and safely. Manohobis.com accepts no liability for damage caused by transporting incorrectly packaged returned goods.
7.3. When the buyer returns the goods, the following conditions must be met:
7.3.1. The returned product must be in the original neat packaging;
7.3.2. The Product must be undamaged by the Buyer;
7.3.3. The product must be unused without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in case of return of defective product);
7.3.4. The returned product must be in the same configuration as the Buyer received it;
7.3.5. When returning the product, it is necessary to present the document of its purchase.
7.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 7.3. the return procedure set out in point.
7.5. Upon return of the wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
7.6. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid within 14 working days, excluding the price for delivery.
7.7. Manohobis.com unilaterally has the right to deduct the amount of the additional discount granted from the amount returned to the customer if the customer has taken advantage of the additional offer discount and subsequently canceled (returned) at least one quality product from the offer to which the discount was applied.
7.8. In case the reason for returning the product is of poor quality, manohobis.com undertakes to replace the product of incorrect quality with a product of suitable quality or to return the money paid for the product at its own expense. Goods of unsatisfactory quality are replaced or returned in accordance with the “Rules for Return and Exchange of Items” approved in 2001. June 29 by the Order of the Minister of Economy No. 217.
7.9. If a product of defective quality purchased by the customer during the warranty period is replaced by a new product of suitable quality, the remaining warranty period applies to the replacement, ie the warranty period is not extended.
7.10. IMPORTANT! The return procedure does not apply to: Legal entities, products with individual customer changes, on request, individual orders (such as printing) that irreparably damage their original commercial appearance, individually ordered goods, goods that have been damaged by the customer, goods that do not meet the above return standards (damaged goods appearance) , with use, wear and tear marks), for goods returned after a 14 – day return period, the exemption applies to goods that do not qualify for return but are of poor quality.
7.11 Hygiene products are not exchangeable.
8. Buyer’s and seller’s responsibility
8.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
8.2. Buyer is responsible for actions taken using Manohobis.com email. in the store.
8.3. The registered Buyer is responsible for the transfer of his login data to third parties. If Manohobis.com email. The services provided by the store are used by a third party who has connected to this e-mail. stores using the Buyer’s login details, the Seller considers this person to be the Buyer.
8.4. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not read these Rules, even though he was given such an opportunity.
8.5. If the Seller’s e-mail The store contains links to e-mails from other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities performed there, does not maintain, control and does not represent those companies and persons.
8.6. In the event of damage, the guilty Party shall compensate the other Party for the direct damage.
9. Marketing and information
9.1. The seller may initiate the email at its discretion. store various promotions.
9.2. The seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is valid only in advance, ie from the moment of their performance.
9.3. The Seller shall send all notices by the means of communication specified in the Buyer’s registration form.
9.4. The Buyer sends all notifications and questions to the Seller’s e-mail. by phone or e-mail specified in the “Contacts” section of the store. email addresses.
9.5. The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages due to internet network, e-mail service provider network failures.
10. Final provisions
10.1. These Rules of Purchase / Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
10.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.